REFUND AND RETURNS POLICY OF LAWNLUMIWNN

Thank you for shopping at LAWNLUMIWINN. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy below to understand the conditions under which we process returns, refunds, and exchanges.

Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • Timeframe: You have 30 days from the date of purchase to return your item.
  • Condition of items: The items must be unused, in the original condition, and with all tags or packaging intact.
  • Proof of purchase: You must provide a valid receipt or order number as proof of purchase.
  • Exclusions: Certain items are non-returnable, including personalized or custom-made items, gift cards, and final sale products.

How to Return an Item

To initiate a return, follow these steps:

  1. Contact us at info@lawnlumiwinn.com or call (318) 559-0334 to request a return authorization.
  2. Package your item securely in its original packaging.
  3. Send the return to our store address: 404 Congo St, Jonesboro, Louisiana. You are responsible for return shipping fees unless the return is due to an error on our part.

Refunds and Processing

Once we receive your returned item, we will inspect it and process your refund or exchange. Refunds are issued to the original payment method. Please note that it may take 5-10 business days for the refund to be reflected on your bank or credit card statement.

Exchanges

If you wish to exchange an item for a different size or product, please follow the return process above, and once your return is approved, place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will arrange for a replacement or a full refund. You will not be charged for return shipping in these cases.

Late or Missing Refunds

If you have not received your refund after the processing time, please check your bank account and contact your credit card company. If the issue persists, contact us at info@lawnlumiwinn.com, and we will assist you.

Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated “Last Revised” date.

LAST REVISED: December 5, 2024